Technical Support Specialist

Hotlines, Inc; Council Bluffs (IA); On-site; USD 50,000 - 60,000; Full time

Job summary

Hotlines, Inc. in Council Bluffs, IA is seeking an experienced Technical Support Specialist to onboard, train, and support customers. The role is in‑office, with a Monday–Friday daytime schedule, and involves helping customers by phone, chat, and email.

You will handle onboarding, training on SaaS applications, and day-to-day technical support, including problem solving and guiding customers through settings. The salary ranges from $50,000 to $60,000 per year depending on experience.

Qualifications

• Effective communicators with proven customer service skills.
• At least 5 years of customer service experience.
• At least 2 years of technical support experience.
• Ability to manage your own day.
• Ownership mentality and a proactive attitude.

Responsibilities

• Technical support
• Training SaaS applications
• Inbound and outbound calls, chats, and emails
• Onboarding new customers
• Training customers
• Providing technical support
• Problem solving scenarios and settings

Skills

Effective communicator

Customer service experience

Technical support experience

Own day management

Ownership mentality

Job description

Hotlines, Inc. is a software company based in Council Bluffs, Iowa. We’ve served the automotive recycling industry for nearly 30 years and are looking for an experienced, effective communicator to support our customers. This is an in‑office position in Council Bluffs, with a Monday–Friday daytime schedule.

We’re looking for a well‑rounded Technical Support Specialist to help onboard, train, and support our customers. You’ll provide assistance by phone, chat, and email.

What does the job involve?

Technical support

Training SaaS applications

Inbound and outbound calls, chats, and emails

Onboarding new customers

Training customers

Providing technical support

Problem solving scenarios and settings

Schedule: Monday through Friday, 7:00 a.m. to 4:00 p.m.

Salary: $50,000 to $60,000 per year, depending on experience

Requirements

Must Have Experience

• Effective communicator with proven customer service skills
• At least 5 years of customer service experience
• At least 2 years of technical support experience
• Ability to manage your own day
• Ownership mentality and a proactive attitude