Technical Support Specialist - Inbound & Troubleshooting

EMS Inc.; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career advancement opportunities

Teamwork environment

$350 hiring bonus

Paid on-the-job training

Medical, dental, vision benefits

Casual dress attire

Individual workspaces

Complimentary breakfast on Fridays

Free parking

Job summary

EMS Inc. in Omaha seeks a Technical Support Agent to join its vibrant customer service team. The role involves troubleshooting issues and managing customer inquiries across various platforms, including phone and chat. Candidates must excel in communication, possess a friendly demeanor, and demonstrate problem-solving abilities.

Benefits include a $350 hiring bonus, medical benefits, and a supportive team environment.

Qualifications

• Strong written and verbal communication skills are essential.
• Must have a friendly and energetic attitude.
• Computer knowledge and internet skills are required.
• Ability to quickly learn and solve problems is important.

Responsibilities

• Answer inbound customer calls, emails, and chat inquiries.
• Troubleshoot technical issues and handle call escalations.
• Maintain strong communication between EMS and clients.

Skills

Strong written and verbal communication skills

Friendly and energetic attitude

Computer knowledge and internet skills

Ability to navigate between multiple computer screens/tabs

Quick learner with trouble‑shooting skills

Team player

Job description

EMS Inc. in Omaha seeks a Technical Support Agent to join its vibrant customer service team. The role involves troubleshooting issues and managing customer inquiries across various platforms, including phone and chat. Candidates must excel in communication, possess a friendly demeanor, and demonstrate problem-solving abilities.

Benefits include a $350 hiring bonus, medical benefits, and a supportive team environment.