SaaS Support Specialist: Onboarding & Helpdesk

Garnet River; City of Saratoga Springs (NY); On-site; USD 27,552 - 34,440; Part time

Job summary

A technology-focused company in Saratoga Springs is seeking a customer support representative. The role involves providing friendly support to users, troubleshooting technical issues, and documenting user feedback. Candidates should have strong communication skills and comfort with technical troubleshooting. Prior experience in a customer service role is preferred but not required. This role is based in a fast-paced environment and offers an hourly rate of $20.00 to $25.00.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to troubleshoot app-related issues is required.
• Prior experience in customer support is a plus.

Responsibilities

• Provide prompt and friendly support to users via chat, email, or phone.
• Troubleshoot technical and account-related issues within the apps.
• Document user issues and feedback accurately.

Skills

Communication skills

Customer service skills

Problem-solving

Technical aptitude

Multitasking

Education

Bachelor’s degree or equivalent experience

Job description

A technology-focused company in Saratoga Springs is seeking a customer support representative. The role involves providing friendly support to users, troubleshooting technical issues, and documenting user feedback. Candidates should have strong communication skills and comfort with technical troubleshooting. Prior experience in a customer service role is preferred but not required. This role is based in a fast-paced environment and offers an hourly rate of $20.00 to $25.00.