Technical Support Representative Night shift

CGS Nexus; Lorida (FL); Remote; USD 18,000 - 26,000; Full time

Job summary

CGS Nexus is seeking a Technical Support Representative for night shift, fully remote in the United States. You will troubleshoot POS hardware and software, repair peripherals, and assist with setup of new equipment across multiple store locations.

The role requires hands-on electronics troubleshooting, solid networking knowledge, and the ability to work independently while communicating clearly with staff.

Qualifications

• Experience replacing and configuring hardware and software.
• Strong understanding of POS hardware and peripherals.
• Electronics troubleshooting at board level and component-level repair.

Responsibilities

• Provide support, repair, and assistance for POS hardware and software issues at retail locations.
• Repair and maintain POS terminals, scanners, printers, drawers, monitors, and related equipment.
• Assist in setup and installation of new hardware and POS software.
• Troubleshoot core system remote devices.

Skills

POS hardware knowledge

Electronic troubleshooting

Networking

Job description

Technical Support Representative - Night Shift

Full-Time REMOTE Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

Must be able to work at a rate of $16.00 per hour.