Technical Support Representative Night shift

CGS Nexus; Clifton (TX); Remote; USD 18,000 - 26,000; Full time

Job summary

CGS Nexus is seeking a Technical Support Representative for night shift to provide remote, hardware-focused support to retail locations. You will troubleshoot and repair POS hardware, peripherals, and related software from a home office.

The role requires strong hardware knowledge, board-level troubleshooting, and networking skills. A reliable wired internet connection and dual monitors are required to maintain high service standards.

Qualifications

• Experience replacing hardware and configuring software.
• Strong POS hardware knowledge and peripherals familiarity.
• Proficient in electronic troubleshooting at board level.
• Networking knowledge and remote connectivity skills.

Responsibilities

• Provide support and repair for POS hardware and software at retail locations.
• Repair and maintain POS equipment (terminals, scanners, printers, drawers, monitors, keyboards, computers) and related software.
• Assist in setup and installation of new hardware and POS software.
• Troubleshoot core system remote devices.
• Perform break-fix repairs as needed and manage time efficiently.
• Communicate clearly with store staff while working independently.

Skills

POS hardware

Board-level troubleshooting

Networking

Remote work setup

Tools

POS terminals

Windows PCs

Networking concepts

Job description

Technical Support Representative - Night Shift

Full-Time REMOTE Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

Must be able to work at a rate of $16.00 per hour.