Technical Support Representative Night shift

CGS Nexus; United States; Remoto; USD 18.000 - 26.000; Tempo pieno

Descrizione del lavoro

CGS Nexus is seeking a Technical Support Representative for night shifts, fully remote in the United States. The role focuses on diagnosing POS software and hardware issues, repairing peripherals, and assisting in setup of new hardware and POS-related software.

The ideal candidate will be organized, proactive, and capable of working independently while maintaining clear communication with store staff. You must have your own Windows device, dual monitors, and a reliable wired internet connection.

Competenze

• Experience replacing and configuring POS hardware and software.
• Strong understanding of POS peripherals and networking.
• Ability to troubleshoot electronics at component level and perform break-fix repairs.

Mansioni

• Provide support for POS software/hardware issues at retail locations.
• Repair and maintain POS terminals, scanners, printers, drawers, monitors, keyboards, and PCs.
• Assist in setup and installation of new hardware and POS software.
• Perform break-fix repairs as needed.
• Manage time and communicate effectively with store staff.

Conoscenze

POS hardware

Networking

Hardware troubleshooting

Setup hardware/software

Descrizione del lavoro

Technical Support Representative Night shift

USA REMOTE

Technical Support Representative - Night Shift

Full-Time Temporary REMOTE Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

Must be able to work at a rate of $16.00 per hour.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CGS Nexus’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.