Technical Support & Repairs Specialist

Socket.dev; City of Albany (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Apple Retail in Albany seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, delivering an only-at-Apple experience. You will educate customers about repair options, products, and services while working with leadership to address recurring issues and improve service quality.

The role requires flexibility to work a retail schedule, including nights, weekends, and holidays, and a commitment to Apple's values of inclusion and great customer care.

Qualifications

• Availability to work a schedule including nights, weekends and holidays in the retail store.
• Ability to troubleshoot and resolve customer issues with care and empathy.
• Willingness to learn about Apple products, services, and repair processes.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
• Troubleshoot, diagnose, and resolve service concerns for select hardware and software.
• Educate customers on repair options and Apple products and services.
• Provide excellent service by understanding customer needs and offering product recommendations.
• Support customer-facing activities on or off the sales floor.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Teamwork

Curious learner

Job description

Apple Retail in Albany seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, delivering an only-at-Apple experience. You will educate customers about repair options, products, and services while working with leadership to address recurring issues and improve service quality.

The role requires flexibility to work a retail schedule, including nights, weekends, and holidays, and a commitment to Apple's values of inclusion and great customer care.