Technical Support & Repair Expert (Retail)

Apple Inc.; Orlando (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Apple Inc. Retail is seeking a Technical Specialist to deliver expert technical support and engaging service for customers in store.

You will troubleshoot hardware and software issues, educate customers on repairs, and promote Apple products and services while maintaining an inclusive, collaborative team environment. You will stay current on repair processes and product knowledge, working with leaders to identify issues and communicate actionable feedback to Apple.

Qualifications

• Availability to work a schedule including nights, weekends, and public holidays.
• Demonstrate technical expertise of Apple products and services.
• Strong interpersonal skills for handling customer service issues.
• Willingness to learn about Apple products and services.

Responsibilities

• Develop knowledge of Apple products, services, and repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide feedback on recurring repair problems to Apple.
• Educate customers on repairs and ways to buy.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and demonstrate Apple values.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Learning mindset

Discretion with confidential info

Job description

Apple Inc. Retail is seeking a Technical Specialist to deliver expert technical support and engaging service for customers in store.

You will troubleshoot hardware and software issues, educate customers on repairs, and promote Apple products and services while maintaining an inclusive, collaborative team environment. You will stay current on repair processes and product knowledge, working with leaders to identify issues and communicate actionable feedback to Apple.