Technical Specialist — Repair & Customer Tech Support

Apple Inc.; Broomfield (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Stock programs

Product discounts

Tuition reimbursement

Job summary

Apple Retail seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options, perform high-quality repairs, and work with team leaders to identify recurring issues and relay feedback to Apple.

Availability may include nights, weekends, and holidays to align with store hours.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes.
• Navigate customer service issues with care and strong interpersonal skills.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
• Support customers with hardware or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for Apple products.
• Educate customers on repair options and Apple services.

Skills

Technical expertise

Troubleshooting

Customer service

Job description

Apple Retail seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options, perform high-quality repairs, and work with team leaders to identify recurring issues and relay feedback to Apple.

Availability may include nights, weekends, and holidays to align with store hours.