Technical Support & Repair Specialist

Apple Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Apple Inc. Retail in the United States is seeking a Technical Specialist to provide expert support and troubleshooting for customers, while educating them on repair options and services.

You will stay up to date on Apple products and repair processes, collaborate with team leaders, and help deliver an exceptional, inclusive customer experience both on the sales floor and in repair settings.

Qualifications

• Availability to work a schedule based on store needs, including nights and weekends.
• Demonstrated technical knowledge of Apple products and services.
• Strong interpersonal skills to navigate customer service scenarios.

Responsibilities

• Provide technical support and troubleshooting for Apple hardware and software.
• Troubleshoot and diagnose service concerns for select Apple products.
• Educate customers on repair options and Apple services.
• Work with team leaders to identify recurring repair issues and relay feedback.
• Deliver excellent service by understanding customer needs and offering product recommendations.
• Contribute to an inclusive environment and uphold Apple values in daily work.
• Support customer-facing activities on or off the sales floor.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Team collaboration

Learning mindset

Job description

Apple Inc. Retail in the United States is seeking a Technical Specialist to provide expert support and troubleshooting for customers, while educating them on repair options and services.

You will stay up to date on Apple products and repair processes, collaborate with team leaders, and help deliver an exceptional, inclusive customer experience both on the sales floor and in repair settings.