Technical Support & Repair Specialist

Socket.dev; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Apple Retail seeks a Technical Specialist to combine product knowledge with excellent customer service, troubleshooting hardware and software issues, and guiding customers through repair options with care and empathy.

You will collaborate with store leaders, identify recurring repair problems, and contribute to team learning to enhance the customer experience in a fast-paced environment. Availability for evenings, weekends, and holidays is required.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
• Provide excellent service by understanding customer needs, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and showing curiosity to learn and grow.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Technical expertise

Troubleshooting steps

Interpersonal skills

Learning mindset

Multitasking

Teamwork

Discretion

Curiosity

Job description

Apple Retail seeks a Technical Specialist to combine product knowledge with excellent customer service, troubleshooting hardware and software issues, and guiding customers through repair options with care and empathy.

You will collaborate with store leaders, identify recurring repair problems, and contribute to team learning to enhance the customer experience in a fast-paced environment. Availability for evenings, weekends, and holidays is required.