Technical Support & Repair Specialist

Socket.dev; Lawrence Township (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, educating them on repair options and Apple services. You will help ensure high-quality repairs and customer satisfaction while working with a team and applying Apple’s inclusive values.

Role requires flexibility to work nights, weekends, and holidays in-store, with opportunities to deepen knowledge of Apple products and services in a fast-paced retail environment.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes in a customer service setting.
• Navigate customer service issues with care and interpersonal skills.
• Continuously learn about Apple products, services, and third-party products.

Responsibilities

• Provide technical support and skilled troubleshooting for customers.
• Educate customers on repair options and Apple services.
• Assist with repairs and ensure high-quality service.
• Collaborate with team leaders to identify recurring issues and feedback to Apple.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Learning mindset

Job description

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, educating them on repair options and Apple services. You will help ensure high-quality repairs and customer satisfaction while working with a team and applying Apple’s inclusive values.

Role requires flexibility to work nights, weekends, and holidays in-store, with opportunities to deepen knowledge of Apple products and services in a fast-paced retail environment.