Technical Specialist: In-Store Tech Support & Repairs

Apple Inc.; Buffalo (NY); On-site; USD 36,000 - 47,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist for our retail team in New York. You will provide technical support and skilled troubleshooting for customers, guiding them through repair options and educating them on Apple products and services.

You will develop in-depth knowledge of Apple hardware/software and work with leaders to identify recurring issues, delivering exceptional service while maintaining Apple’s values of inclusion and diversity.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes in a customer service setting.
• Navigate customer service issues with care and strong interpersonal skills.
• Continuously learn about Apple products and services to enhance the customer experience.

Responsibilities

• Develop knowledge on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Assist customers with product or software issues, using all tools provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring problems and relay feedback to Apple.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Learning orientation

Team collaboration

Discretion/Confidentiality

Curiosity

Job description

Apple Inc. is seeking a Technical Specialist for our retail team in New York. You will provide technical support and skilled troubleshooting for customers, guiding them through repair options and educating them on Apple products and services.

You will develop in-depth knowledge of Apple hardware/software and work with leaders to identify recurring issues, delivering exceptional service while maintaining Apple’s values of inclusion and diversity.