Technical Support & Repair Pro

Apple, Inc.; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

Apple in Pittsburgh is seeking a Technical Specialist to provide technical support and troubleshooting for customers, while promoting Apple products and services on the sales floor. You will help customers use their devices and guide them toward repair options.

As a member of the Genius Bar team, you will stay up to date on Apple products, work with leaders to resolve issues, and contribute to a welcoming, inclusive store environment. Evening and weekend shifts may be required.

Responsibilities

• Develop knowledge of Apple products and services to support repairs.
• Troubleshoot and resolve customer issues with care and empathy.
• Educate customers on repair options and Apple products and services.
• Contribute to an inclusive environment and uphold Apple's values.

Job description

Apple in Pittsburgh is seeking a Technical Specialist to provide technical support and troubleshooting for customers, while promoting Apple products and services on the sales floor. You will help customers use their devices and guide them toward repair options.

As a member of the Genius Bar team, you will stay up to date on Apple products, work with leaders to resolve issues, and contribute to a welcoming, inclusive store environment. Evening and weekend shifts may be required.