Retail Tech Support & Repairs Pro

Apple

Annapolis (MD)

On-site

USD 32,000 - 43,000

Full time

6 hours ago

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Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products

Free services

Education reimbursement

Relocation assistance

Bonuses/commissions

Job summary

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers while generating excitement for Apple products and services. You will deliver exceptional service and empower customers to maximize their Apple experiences.

As a Technical Specialist, you will stay up to date on Apple products and repair processes, diagnose service concerns, and collaborate with team leaders.

Qualifications

Demonstrate technical expertise of Apple products and services.
Navigate customer service issues with care and strong interpersonal skills.
Work well in a team environment with shared responsibility.

Responsibilities

Develop knowledge on Apple products, services and repair processes.
Troubleshoot and resolve customer issues with care and empathy.
Educate customers on repairs, options and appropriate services.
Provide excellent service and identify ownership opportunities for sales.

Skills

Technical knowledge

Interpersonal skills

Teamwork

Troubleshooting

Job description

As a Technical Specialist, you will stay up to date on Apple products and repair processes, diagnose service concerns, and collaborate with team leaders.

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