Retail Technical Support & Repair Specialist

Apple Inc.; Nashville (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist for its Nashville retail location. You will provide technical support and skilled troubleshooting for customers, while delivering an engaging Apple experience.

You’ll educate customers on repair options, products, and services to help them get the most from their devices. You will stay current on Apple products and Genius Bar repair processes, assist with service tasks, collaborate with team leaders, and contribute to an inclusive store environment

Qualifications

• Proven ability to diagnose and resolve product issues in a customer service setting.
• Strong knowledge of Apple products and services and how they work together.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and repair processes.
• Support customers with care and empathy to troubleshoot issues.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Provide excellent service by identifying customer needs and educating them on relevant products and services.
• Contribute to an inclusive environment and uphold Apple's values in daily activities.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Customer service

Job description

Apple Inc. is seeking a Technical Specialist for its Nashville retail location. You will provide technical support and skilled troubleshooting for customers, while delivering an engaging Apple experience.

You’ll educate customers on repair options, products, and services to help them get the most from their devices. You will stay current on Apple products and Genius Bar repair processes, assist with service tasks, collaborate with team leaders, and contribute to an inclusive store environment