Technical Support & Orders Specialist

Springs Window Fashions; Pennsylvania; On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

401K & matching

Quarterly bonus/gainsharing

Career path advancement

Employee product discounts

Employee Assistance Programs

Holidays off

Health

Vision

Dental

Life Insurance

Disability Insurance

Health & Flexible Spending Accounts

Paid Time Off

Paid holidays

Tuition Reimbursement

Job summary

Springs Window Fashions in Pennsylvania is hiring a customer service associate to handle inbound calls, assist with pre-sales activities, and enter orders for swatches, quotes and new orders. You will support post-sale tasks, track orders, troubleshoot with guides, and issue credits.

The role emphasizes clear communication, relationship building, reliable multitasking, and basic computer skills in a friendly office environment.

Qualifications

• High school diploma required or equivalent.
• Strong verbal and written communication skills.
• Ability to build relationships with customers and work with multiple screens.
• Proficient in basic computer applications and data entry.

Responsibilities

• Handle inbound calls with no sales focus.
• Assist with pre-sales inquiries and product questions.
• Enter orders, sample swatches, quotes, and new orders.
• Provide post-sales assistance and order-tracking support.
• Troubleshoot using available guides and resources; resolve issues.
• Issue credits when necessary.

Skills

Communication

Relationship building

Analytical skills

Basic computer skills

Multitasking

Reliability

Education

High school diploma

Basic computer skills

Job description

Springs Window Fashions in Pennsylvania is hiring a customer service associate to handle inbound calls, assist with pre-sales activities, and enter orders for swatches, quotes and new orders. You will support post-sale tasks, track orders, troubleshoot with guides, and issue credits.

The role emphasizes clear communication, relationship building, reliable multitasking, and basic computer skills in a friendly office environment.