Customer Experience Specialist: Inbound Support & Solutions

Springs Window Fashions and Affiliated Companies; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Springs Window Fashions, North America’s premier window covering company, is seeking a Customer Service Representative. You will handle a high volume of inbound inquiries via phone, email, text/chat or social media, while ensuring accurate information and a strong customer-first approach.

You will assist with pre-sales questions, quotes, sample orders, and order entry. You will also provide post-sale support, monitor order status, and resolve issues with internal teams to ensure timely delivery

Qualifications

• Strong customer communication skills, including clear written and verbal communication.
• Ability to build rapport and maintain positive relationships with customers.
• Problem-solving and analytical skills to assess customer needs and determine solutions.
• Proficiency in basic computer applications (Microsoft Office, CRM systems) and learning new systems quickly.
• Ability to multitask and manage priorities in a fast-paced customer service environment.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat or social media.
• Provide accurate information and maintain a customer-first mindset.
• Ensure interactions reflect company standards for service quality and responsiveness.
• Respond to product questions including specifications, pricing, availability, and usage based on internal resources.
• Guide customers through product selection and document orders, quotes, and samples.
• Provide ongoing post-sale support and serve as primary contact for order-related questions.
• Monitor order status, shipment details, and delivery timelines; communicate delays with solutions.
• Assist with troubleshooting and issue resolution using available guides and resources.
• Escalate complex issues to appropriate departments when needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Attention to detail

Tools

CRM systems

Microsoft Office

Order entry tools

Job description

Springs Window Fashions, North America’s premier window covering company, is seeking a Customer Service Representative. You will handle a high volume of inbound inquiries via phone, email, text/chat or social media, while ensuring accurate information and a strong customer-first approach.

You will assist with pre-sales questions, quotes, sample orders, and order entry. You will also provide post-sale support, monitor order status, and resolve issues with internal teams to ensure timely delivery