Customer Experience Specialist (Inbound Support)

SunSetter Products; Pennsylvania; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Paid training

Success Coach

Growth opportunities

Job summary

Springs Window Fashions is seeking a Customer Service Representative to support inbound inquiries, guide product selections, and coordinate with internal teams to ensure customer satisfaction. The role emphasizes accuracy, proactive communication, and a strong customer-first mindset.

Responsibilities include order processing, post-sale support, and maintaining records while meeting performance targets. Training and growth opportunities are provided within a collaborative team environment.

Qualifications

• Clear written and verbal communication with customers.
• Ability to build rapport and manage inquiries professionally.
• Strong problem-solving and analytical skills for customer needs.
• Proficiency with basic computer apps and CRM systems.

Responsibilities

• Handle a high volume of inbound inquiries via phone, email, text/chat or social media.
• Provide accurate information with a customer-first mindset.
• Coordinate with sales, production and shipping to resolve customer needs.
• Assist with pre-sales inquiries, quotes, and order entry.
• Track orders and communicate timelines to customers.
• Troubleshoot issues and escalate when needed.
• Maintain detailed records of customer interactions in internal systems.
• Meet performance targets for response time and customer satisfaction.

Skills

Excellent communication

Empathy & patience

Problem solving

Technical aptitude

Multitasking

Dependable & punctual

Tools

CRM systems

Microsoft Office

Job description

Springs Window Fashions is seeking a Customer Service Representative to support inbound inquiries, guide product selections, and coordinate with internal teams to ensure customer satisfaction. The role emphasizes accuracy, proactive communication, and a strong customer-first mindset.

Responsibilities include order processing, post-sale support, and maintaining records while meeting performance targets. Training and growth opportunities are provided within a collaborative team environment.