Customer Experience Specialist

SunSetter Products; Northern (KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Springs Window Fashions is looking for a Customer Service Representative to support inbound inquiries, assist during pre-sales, and provide post-sales follow-up. You will work a structured schedule and collaborate with sales, production, and shipping to ensure customer satisfaction.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. Training is provided to ensure product knowledge and system proficiency.

Qualifications

• Strong communication with customers, both written and verbal
• Ability to build rapport and maintain positive relationships with customers
• Problem-solving skills to assess needs and resolve issues efficiently

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat or social media
• Provide accurate information with a customer-first mindset
• Monitor order progress, provide updates, and communicate timelines and options

Skills

Customer communication

Empathy

Problem solving

Multitasking

Attention to detail

Tools

CRM systems

Order entry tools

Microsoft Office

Job description

Springs Window Fashions is looking for a Customer Service Representative to support inbound inquiries, assist during pre-sales, and provide post-sales follow-up. You will work a structured schedule and collaborate with sales, production, and shipping to ensure customer satisfaction.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. Training is provided to ensure product knowledge and system proficiency.