Customer Support Specialist

Springs Window Fashions and Affiliated Companies; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid comprehensive training

Success Coach guidance

Growth opportunities

Job summary

Springs Window Fashions is seeking a dedicated Customer Service Representative in Kentucky to join our team. You will handle inbound inquiries, guide customers through product information, quotes, and orders, and provide post-sales support to ensure satisfaction.

The role emphasizes a customer-first approach, collaboration with sales, production, and shipping, and adherence to company service standards. Training is provided to develop product knowledge and systems proficiency.

Qualifications

• Excellent written and verbal communication with a professional demeanor.
• Ability to build rapport and provide empathetic service.
• Strong problem-solving and analytical skills.
• Proficiency with basic computer applications and learning new systems quickly.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat or social media.
• Provide accurate information while maintaining a customer-first mindset.
• Ensure interactions reflect company standards for service quality and responsiveness.
• Assist with order processing, quotes, and entry of new product orders as needed.
• Provide post-sales support and resolve customer issues in a timely manner.

Skills

Customer communication

Active listening

Problem solving

Multitasking

Team collaboration

Tools

Microsoft Office

CRM systems

Order entry tools

Job description

Springs Window Fashions is seeking a dedicated Customer Service Representative in Kentucky to join our team. You will handle inbound inquiries, guide customers through product information, quotes, and orders, and provide post-sales support to ensure satisfaction.

The role emphasizes a customer-first approach, collaboration with sales, production, and shipping, and adherence to company service standards. Training is provided to develop product knowledge and systems proficiency.