Customer Experience Specialist – Inbound Support & Orders

Springs Window Fashions and Affiliated Companies; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Job summary

Springs Window Fashions is seeking a Customer Service Representative to join our team, handling inbound inquiries via phone, email, text/chat or social media. You will provide accurate information, guide product selections, and coordinate order entries with internal teams.

The role emphasizes a customer-first approach, issue resolution, and proactive communication, with training provided and opportunities for growth within a company focused on delivering the Best Experience.

Qualifications

• Strong customer communication skills, including clear written and verbal communication, active listening, and a professional, approachable demeanor.
• Ability to build rapport and maintain positive relationships with customers, demonstrating empathy, patience, and a customer-first mindset.
• Problem-solving and analytical skills to assess customer needs, identify issues, and determine appropriate solutions efficiently.
• Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems, order entry tools) with the ability to learn new systems quickly.
• Ability to multitask and manage competing priorities in a fast-paced customer service environment while maintaining accuracy.
• Dependable and reliable, with a consistent work ethic and commitment to meeting attendance, performance, and service expectations.

Responsibilities

• Inbound Customer Support (No Sales / Cold Calling): Handle a high volume of inbound customer inquiries in a professional and courteous manner via phone, email, text/chat or social media.
• Pre-Sales Assistance: Respond to customer questions regarding products, specifications, pricing, availability, and usage based on internal support resources.
• Guide customers through product selection by clarifying needs and recommending appropriate solutions.
• Utilize internal resources to provide timely and accurate information.
• Process customer requests including: entry of sample swatch orders, preparation and entry of quotes, entry of new product orders.
• Verify order details for accuracy, including pricing, specifications, and delivery requirements.
• Communicate clearly with customers regarding timelines, product options, and next steps.

Skills

Customer communication

Empathy

Problem-solving

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service Representative to join our team, handling inbound inquiries via phone, email, text/chat or social media. You will provide accurate information, guide product selections, and coordinate order entries with internal teams.

The role emphasizes a customer-first approach, issue resolution, and proactive communication, with training provided and opportunities for growth within a company focused on delivering the Best Experience.