Inbound Customer Support Specialist - Orders & Care

Springs Window Fashions; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Job summary

Springs Window Fashions is seeking a Customer Service Representative to join our team. You will handle inquiries via phone, email, text, and social media, always putting the customer first and delivering accurate information.

You’ll work with a Success Coach, receive comprehensive training on products and orders, and collaborate with sales, production, and shipping to resolve issues and ensure a best experience for every customer.

Qualifications

• Clear written and verbal communication with a professional, approachable demeanor.
• Ability to build rapport and maintain positive customer relationships.
• Strong problem-solving and analytical skills for issue resolution.
• Proficiency with basic computer apps and CRM systems.

Responsibilities

• Inbound Customer Support (No Sales / Cold Calling): Handle a high volume of inbound customer inquiries in a professional and courteous manner via phone, email, text/chat or social media.
• Pre-Sales Assistance: Respond to customer questions regarding products, specifications, pricing, availability, and usage; guide customers through product selection.
• Post-Sales Assistance: Provide ongoing support after purchase to ensure satisfaction and issue resolution; serve as primary contact for order-related questions.
• Order Status & Tracking: Monitor and provide updates on order progress, shipment details, and delivery timelines; communicate delays or changes.
• Troubleshooting & Issue Resolution: Assist customers with product or order-related issues; escalate complex issues as needed.
• Order Adjustments & Processing: Manage replacements, repairs, remakes, and ensure entries align with policies; process credits.
• Credits & Adjustments: Review and process customer credit requests with proper documentation.

Skills

Customer communication

Empathy

Problem solving

Multitasking

Basic IT skills

Attendance reliability

Tools

CRM systems

Order entry tools

Microsoft Office

Job description

Springs Window Fashions is seeking a Customer Service Representative to join our team. You will handle inquiries via phone, email, text, and social media, always putting the customer first and delivering accurate information.

You’ll work with a Success Coach, receive comprehensive training on products and orders, and collaborate with sales, production, and shipping to resolve issues and ensure a best experience for every customer.