Customer Support & Order Specialist

Springs Window Fashions and Affiliated Companies; Northern (KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K & matching

Bonus/gainsharing opportunities

Career path advancement

Employee product discounts

Employee Assistance Programs

Holidays off

Health

Vision

Dental

Life Insurance

Disability Insurance

Health & Flexible Spending Accounts

Paid Time Off

Paid holidays

Tuition Reimbursement

Job summary

Springs Window Fashions and Affiliated Companies offers a Customer Service role focusing on inbound calls, pre-sales support, and order processing. You will assist customers with catalogs, swatches, quotes, orders, and post-sale inquiries while maintaining strong relationships and reliable communication.

The position emphasizes teamwork, growth opportunities, and a friendly office environment, with regular hours and benefits for full-time associates.

Qualifications

• High school diploma required.
• Basic computer skills required.

Responsibilities

• Inbound calls - no sales or cold calling.
• Pre-Sales assistance.
• Assist with orders - swatches, quotes, new orders.
• Post-Sales assistance.
• Status updates/order tracking.
• Troubleshooting using guides.
• Enter orders - parts, repair, remakes.
• Issue credits.

Skills

Good communication

Relationship building

Analytical skills

Basic computer skills

Multitasking

Reliability

Education

High school diploma

Basic computer skills

Job description

Springs Window Fashions and Affiliated Companies offers a Customer Service role focusing on inbound calls, pre-sales support, and order processing. You will assist customers with catalogs, swatches, quotes, orders, and post-sale inquiries while maintaining strong relationships and reliable communication.

The position emphasizes teamwork, growth opportunities, and a friendly office environment, with regular hours and benefits for full-time associates.