Inbound Customer Support Specialist (No Sales)

Springs Window Fashions and Affiliated Companies; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Job summary

Springs Window Fashions is seeking a Customer Service Representative in Pennsylvania. You will handle inbound inquiries, provide accurate information, and support orders from quote to delivery with a customer-first mindset.

You will collaborate with sales, production, and shipping, maintain records in internal systems, and meet performance standards for response time and satisfaction. Full-time hours, on-site role with comprehensive training.

Qualifications

• Strong customer communication skills, including clear written and verbal communication, active listening, and a professional, approachable demeanor
• Ability to build rapport and maintain positive relationships with customers, demonstrating empathy, patience, and a customer-first mindset
• Problem-solving and analytical skills to assess customer needs, identify issues, and determine appropriate solutions efficiently
• Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems, order entry tools) with the ability to learn new systems quickly

Responsibilities

• Handle a high volume of inbound customer inquiries in a professional and courteous manner via phone, email, text/chat or social media
• Provide accurate information while maintaining a strong customer-first mindset
• Ensure all interactions reflect company standards for service quality and responsiveness
• Maintain accurate and detailed records of all customer interactions in internal systems

Skills

Customer service

Communication

Problem-solving

CRM systems

Order entry

Tools

CRM systems

Microsoft Office

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service Representative in Pennsylvania. You will handle inbound inquiries, provide accurate information, and support orders from quote to delivery with a customer-first mindset.

You will collaborate with sales, production, and shipping, maintain records in internal systems, and meet performance standards for response time and satisfaction. Full-time hours, on-site role with comprehensive training.