Technical Support Engineer & Swarm Lead (Remote/Hybrid)

HTU; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous PTO

Paid parental leave

401(k) with company match

Hybrid or remote work

Costco membership

Cell phone stipend

Commuter benefits

In-office perks

Job summary

HTU is seeking a dedicated customer support professional to provide reactive assistance for QGenda customers. You will learn core product functionality, follow established troubleshooting processes, and collaborate with peers and senior engineers to resolve cases efficiently.

In this role, you will maintain professional interactions, manage a diverse workload, and ensure adherence to SLAs while promoting customer stability through knowledge transfer and use of the Help Center.

Qualifications

• Bachelor's degree required.
• Strong collaboration and communication skills.
• Ability to work autonomously with timely communication.
• Willingness to start full-time in Oct 2026.

Responsibilities

• Provide reactive support to QGenda customers with accurate, timely solutions.
• Learn core product functionality and follow troubleshooting processes.
• Collaborate with peers and senior engineers to resolve cases.
• Meet SLAs and achieve high customer satisfaction.
• Mentor and train QSS team members, sharing best practices.

Skills

Collaboration

Communication

Time management

Autonomy

Education

Bachelor's degree

Job description

HTU is seeking a dedicated customer support professional to provide reactive assistance for QGenda customers. You will learn core product functionality, follow established troubleshooting processes, and collaborate with peers and senior engineers to resolve cases efficiently.

In this role, you will maintain professional interactions, manage a diverse workload, and ensure adherence to SLAs while promoting customer stability through knowledge transfer and use of the Help Center.