Technical Engineer - New Grad (Hybrid/Remote)

QGenda; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

PTO (paid time off)

Parental leave

401(k) with company match

Hybrid/Remote work options

Costco membership

Cell phone stipend

Commuter benefits

Job summary

QGenda seeks a Technical Engineer - New Grad to provide exceptional reactive support to healthcare customers, delivering accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate with peers and senior engineers to resolve cases efficiently.

This role builds the foundation for technical mastery within the QGenda Technical Engineering team.

Responsibilities

• Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
• Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.
• Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.
• Update, customize, configure, and manage client environments on an ongoing basis
• Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.
• Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.
• Adheres to all support policies, workflows, and ticket-handling processes.
• Handles Concierge phone support with verbal and technical proficiency.
• Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers
• Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases
• Quickly identify and escalate any potential client risks to CS Team
• Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.
• Completes other duties as directed by a member of QGenda management/leadership.

Education

Bachelor's degree

Job description

QGenda seeks a Technical Engineer - New Grad to provide exceptional reactive support to healthcare customers, delivering accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate with peers and senior engineers to resolve cases efficiently.

This role builds the foundation for technical mastery within the QGenda Technical Engineering team.