Technical Engineer I - Customer-Focused Support

QGenda; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Medical, dental & vision insurance

Paid time off

Parental leave

401(k) with company match

Job summary

QGenda in Atlanta is seeking a technically savvy, customer-focused Technical Engineer I to deliver reactive support and accurate solutions to healthcare organizations using our unified platform.

You will learn core product features, follow troubleshooting processes, and collaborate with peers and senior engineers to resolve cases quickly while building a foundation for technical mastery and exceptional customer experiences.

Qualifications

• Bachelor’s degree required.
• Strong collaboration and communication skills.
• Ability to complete assignments autonomously with timely communication.
• Experience in technical support is nice to have.

Responsibilities

• Delivers reactive support with accurate, timely solutions to technical issues for QGenda customers.
• Learns core product functionality and follows established troubleshooting processes.
• Collaborates closely with peers and senior engineers to resolve cases efficiently.
• Updates and configures client environments; manages ongoing support.
• Keeps customers informed to meet SLAs and maintain satisfaction.
• Mentors the QSS team and shares best practices as expertise grows.

Skills

Collaboration

Communication

Time management

Autonomy

Education

Bachelor’s degree

Tools

Help Center

Job description

QGenda in Atlanta is seeking a technically savvy, customer-focused Technical Engineer I to deliver reactive support and accurate solutions to healthcare organizations using our unified platform.

You will learn core product features, follow troubleshooting processes, and collaborate with peers and senior engineers to resolve cases quickly while building a foundation for technical mastery and exceptional customer experiences.