Remote Healthcare Software Support Specialist

QGenda; Atlanta (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Parental leave

401(k) match

Hybrid/Remote options

Costco membership

Cell phone stipend

Commuter benefits

Job summary

QGenda is hiring a Customer Support Specialist to deliver industry-leading support for our healthcare workforce platform. You will work with the Customer Experience team to craft solutions to requests and assignments, ensuring timely and accurate responses.

The role emphasizes professional communication, detailed case management, and strong knowledge of QGenda solutions, with opportunities in hybrid or remote work depending on the position.

Qualifications

• High school diploma or equivalent; associates or bachelor’s preferred.
• Strong case/time management and clear written communication.
• Ability to follow CX protocols and policies.

Responsibilities

• Provide exceptional support experience for QGenda customers.
• Meet SLAs and manage customer expectations effectively.
• Maintain accurate tracking of time, cases, and projects.

Skills

Case management

Time management

Communication

Detail-oriented

Education

High School Diploma / GED

Associates / Bachelors preferred

Tools

QGenda software

Job description

QGenda is hiring a Customer Support Specialist to deliver industry-leading support for our healthcare workforce platform. You will work with the Customer Experience team to craft solutions to requests and assignments, ensuring timely and accurate responses.

The role emphasizes professional communication, detailed case management, and strong knowledge of QGenda solutions, with opportunities in hybrid or remote work depending on the position.