New Grad Technical Engineer 2026 (Hybrid)

QGenda, LLC; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

PTO

401(k) with company match

Hybrid/Remote work options

Costco membership

Cell phone stipend

Job summary

QGenda in Atlanta, GA seeks a motivated Technical Engineer - New Grad to join the Customer Experience team. You will deliver accurate, timely solutions for technical issues, learn core product functionality, and collaborate with peers and senior engineers to resolve cases efficiently.

This entry-level role builds the foundation for technical mastery and customer excellence, with hands-on guidance, a structured escalation path, and opportunities to mentor others as you grow within the team.

Responsibilities

• Maintains professional and positive client interactions across cases.
• Learns core product functionality and follows troubleshooting processes.
• Manages a diverse workload of support cases with minimal guidance.
• Updates and configures client environments as needed.
• Escalates and communicates risks to internal teams.

Skills

Collaboration

Communication

Autonomy

Customer focus

Troubleshooting

Tools

Ticketing system

Job description

QGenda in Atlanta, GA seeks a motivated Technical Engineer - New Grad to join the Customer Experience team. You will deliver accurate, timely solutions for technical issues, learn core product functionality, and collaborate with peers and senior engineers to resolve cases efficiently.

This entry-level role builds the foundation for technical mastery and customer excellence, with hands-on guidance, a structured escalation path, and opportunities to mentor others as you grow within the team.