GTM Technical Solutions Engineer II

ZoomInfo Technologies LLC; United States; Hybrid; USD 89,000 - 134,000; Full time

Job summary

ZoomInfo Technologies LLC is seeking a Technical Support Specialist to join the Client Services team in the US. You will own complex issue escalation, diagnose API and integration problems, and provide technically precise guidance to customers.

You will collaborate with Product and Engineering to resolve defects and improve the support experience. You will manage a high-priority queue, maintain knowledge bases, and mentor junior staff while focusing on CSAT, response times, and process

Qualifications

• 4+ years in a technical support, support engineering, or similar customer-facing role in a B2B software environment.
• Ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms.

Responsibilities

• Own escalation for complex issues and manage high-priority cases from triage to resolution.
• Provide clear, empathetic, and technically precise communication to customers at all levels.

Skills

APIs troubleshooting

CRM platforms

Browser dev tools

Strong communication

Initiative

Tools

Zendesk

Salesforce Service Cloud

Job description

ZoomInfo Technologies LLC is seeking a Technical Support Specialist to join the Client Services team in the US. You will own complex issue escalation, diagnose API and integration problems, and provide technically precise guidance to customers.

You will collaborate with Product and Engineering to resolve defects and improve the support experience. You will manage a high-priority queue, maintain knowledge bases, and mentor junior staff while focusing on CSAT, response times, and process