Technical Customer Support, II

Zebra Technologies; Denver (CO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zebra Technologies in the United States is seeking a proactive product expert to support customers across a spectrum of technical issues. You will manage multiple tickets, document software features, and configure web applications to meet client needs.

The role emphasizes clear communication, leadership, and strong customer service. A bachelor’s degree and 2–5 years of related experience are expected, with hybrid work options and opportunities to advance within a forward-thinking company.

Qualifications

• Bachelor's degree required.
• 2–5 years of education and/or experience, or 5+ years of equivalent work experience.
• Ability to articulate technical issues in simple terms to management and customers.
• Demonstrates leadership qualities.
• Strong customer service and communication skills.

Responsibilities

• Serve as a proactive product expert to customers.
• Manages multiple tickets related to a spectrum of technical problems.
• Respond and resolve customer issues through case management systems or emails.
• Configure the web application software based on customer needs.
• Testing web-based applications to find the best suitable solution for the customer.
• Document software application features.
• Set up calls with the customer to troubleshoot issues and weekly reviews to update on status.
• Learn the software product suite quickly to serve the customer better.
• Provide workarounds and ensure issues are resolved promptly.

Skills

Customer service

Communication

Leadership

Technical explanation

Education

Bachelor's degree

Job description

Overview

Remote Work: Hybrid

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together.

Responsibilities

• Serve as a proactive product expert to customers.
• Manages multiple tickets related a spectrum of technical problems.
• Respond and resolve the customer submitted issues through case management systems or emails in a timely and professional manner.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Configure the web application software based on customer needs.
• Testing web-based applications to find the best suitable solution for the customer.
• Document software application features.
• Set up a call with the customer to troubleshoot the issues and a weekly call to go through pending issues keeping the client apprised of status.
• Learn the software product suite as quickly as possible to serve the customer better.
• Provide workaround to the problems when the standard function has failed and ensure issues are resolved promptly.

Qualifications

• Bachelor's degree required.
• 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service and communication skills.