QGenda Technical Engineer - New Grad 2026

HTU; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous PTO

Paid parental leave

401(k) with company match

Hybrid or remote work

Costco membership

Cell phone stipend

Commuter benefits

In-office perks

Job summary

HTU is seeking a dedicated customer support professional to provide reactive assistance for QGenda customers. You will learn core product functionality, follow established troubleshooting processes, and collaborate with peers and senior engineers to resolve cases efficiently.

In this role, you will maintain professional interactions, manage a diverse workload, and ensure adherence to SLAs while promoting customer stability through knowledge transfer and use of the Help Center.

Qualifications

• Bachelor's degree required.
• Strong collaboration and communication skills.
• Ability to work autonomously with timely communication.
• Willingness to start full-time in Oct 2026.

Responsibilities

• Provide reactive support to QGenda customers with accurate, timely solutions.
• Learn core product functionality and follow troubleshooting processes.
• Collaborate with peers and senior engineers to resolve cases.
• Meet SLAs and achieve high customer satisfaction.
• Mentor and train QSS team members, sharing best practices.

Skills

Collaboration

Communication

Time management

Autonomy

Education

Bachelor's degree

Job description

Your Role

Here’s what you will be doing:

• Provide reactive support to QGenda customers by delivering accurate, timely solutions to technical issues.
• Learn core product functionality and follow established troubleshooting processes.
• Collaborate with peers and senior engineers to resolve cases efficiently.
• Maintain a professional and positive attitude in all customer and company interactions.
• Demonstrate foundational technical knowledge for Tier 1, 2, and 3+ support.
• Manage a diverse workload of support cases and complex projects independently.
• Update, customize, configure, and manage client environments continuously.
• Meet Service Level Objectives and achieve high customer satisfaction through timely, accurate solutions.
• Promote customer stability and self-reliance through knowledge transfer and use of QGenda Help Center.
• Adhere to support policies, workflows, and ticket-handling processes.
• Handle Concierge phone support with verbal and technical proficiency.
• Collaborate with Customer Success Team, Product Liaison, and other teams on technical issues.
• Act as a point of escalation for the QSS team as a Swarm Lead to resolve escalated cases.
• Identify and expand potential client risks to the Customer Success Team.
• Mentor and train QSS team members, sharing best practices and providing technical guidance.
• Complete other duties as directed by QGenda management or leadership.

About You

The company is looking for candidates with:

• Strong collaboration and communication skills.
• Solid case and time management abilities with attention to detail.
• Ability to complete assignments autonomously and maintain timely communication.
• Availability to begin full-time employment starting October 2026.

Experience You Bring

• Bachelor’s degree required.

Not Required, But Nice to Have

• Technical degree.
• Previous software experience.
• Customer-facing experience.

Compensation & Benefits

• Fully company-paid medical, dental, and vision insurance (in-person and virtual).
• Generous paid time off policy for work/life balance.
• Paid parental leave for birth, adoption, or permanent placement.
• 401(k) plan with company match.
• Options for hybrid or remote work depending on position.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.