Senior Technical Support Engineer LATAM - Remote

ClickHouse; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

Home office setup

Global gatherings

Job summary

ClickHouse is seeking a Senior Technical Customer Support Engineer to join the global Support Engineering team. This remote-friendly role focuses on LATAM and broader Americas, EMEA, and APJ coverage, delivering technical guidance across cases, chat, and video meetings.

You will triage tickets, contribute to POCs with GTM teams, and help improve support processes while building trusted relationships with customers and partners.

Qualifications

• Broad technical knowledge of ClickHouse open-source or ClickHouse Cloud.
• Experience in roles like Support Engineer, Consultant, or SRE.
• Ability to provide 24x7 support in a global, distributed environment.
• Strong communication and remote-working capabilities.
• Experience with major cloud platforms (Azure, AWS, GCP).
• Experience with data pipelines (Kafka, Kinesis, Spark, RabbitMQ).

Responsibilities

• Support and guide users, customers, and prospects via chat, Slack, and meetings.
• Develop solutions and documentation for ClickHouse Cloud and OSS.
• Collaborate with global teams to define functionality and improvements.
• Mentor and train colleagues and customers.

Skills

ClickHouse

Open-source

Cloud platforms

SQL databases

Distributed systems

24x7 support

Tools

Azure

AWS

GCP

Kafka

Kinesis

Spark

RabbitMQ

Job description

ClickHouse is seeking a Senior Technical Customer Support Engineer to join the global Support Engineering team. This remote-friendly role focuses on LATAM and broader Americas, EMEA, and APJ coverage, delivering technical guidance across cases, chat, and video meetings.

You will triage tickets, contribute to POCs with GTM teams, and help improve support processes while building trusted relationships with customers and partners.