Technical Support Engineer — Rapid, Customer-Focused Help

Tyler Technologies, Inc.; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits

Support for health and financial wellness

Career growth opportunities

Job summary

A leading technology firm in New York seeks a Delivery & Support Engineer to provide high-quality technical support. The candidate will troubleshoot various issues, analyze system behavior, and provide timely resolutions. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple support requests effectively. This position is primarily office-based, focusing on delivering exceptional customer service to ensure user satisfaction in a fast-paced environment.

Qualifications

• Quick learner who can understand new systems and tools.
• Comfortable with high-volume and repetitive support tasks.
• Ability to work independently and in a team.

Responsibilities

• Provide support for technical and software-related issues.
• Troubleshoot user and application issues.
• Document incidents and technical resolutions.

Skills

Strong problem-solving skills

Excellent communication skills

Attention to detail

Ability to manage multiple priorities

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Office

Job description

A leading technology firm in New York seeks a Delivery & Support Engineer to provide high-quality technical support. The candidate will troubleshoot various issues, analyze system behavior, and provide timely resolutions. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple support requests effectively. This position is primarily office-based, focusing on delivering exceptional customer service to ensure user satisfaction in a fast-paced environment.