Technical Support Engineer – On-Call & Training Focus

Codonics, Inc.; Middleburg Heights (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading medical technology company is seeking a Technical Support Specialist to provide exceptional support and training for products. The role involves troubleshooting complex issues, ensuring high customer satisfaction, and developing training materials. Candidates should have a strong technical background and experience in customer service. This position offers valuable opportunities for professional growth and requires availability for on-call duties on weekends and weeknights.

Qualifications

• 2+ years experience with technical troubleshooting, training and/or field service.

Responsibilities

• Provide technical support and training via various communication methods.
• Log and track call information via database.
• Assist in the development and presentation of training materials.
• Provide product feedback to relevant departments.
• Assist field engineers with product installations as needed.

Skills

Excellent interpersonal communication skills

Strong technical background with computers and networking

Familiarity with Microsoft Windows and Unix O/S

Experience with Microsoft Office

Job description

A leading medical technology company is seeking a Technical Support Specialist to provide exceptional support and training for products. The role involves troubleshooting complex issues, ensuring high customer satisfaction, and developing training materials. Candidates should have a strong technical background and experience in customer service. This position offers valuable opportunities for professional growth and requires availability for on-call duties on weekends and weeknights.