Technical Support Technician (Onsite/Remote) – Growth

FIT Technologies; Cleveland (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Employee Stock Ownership Plan

401(k) with match

Dependent Care FSA

Job summary

A technology service provider based in Cleveland, Ohio, is looking for a Technical Support Services Technician to provide expert support and maintenance for technical issues. The ideal candidate will have strong troubleshooting skills, excellent client communication abilities, and a reliable and trustworthy demeanor. The position includes performing upgrades and ensuring proper network functionality, as well as maintaining confidentiality in all tasks.

Qualifications

• Reliable, trustworthy, and positive demeanor required.
• Ability to troubleshoot, diagnose and solve technical problems.
• Experience in documenting technical issues thoroughly.

Responsibilities

• Build and maintain relationships with clients.
• Perform software and hardware upgrades.
• Provide detailed progress updates to clients.

Skills

Technical troubleshooting

Client communication

Organizational skills

Network protocols comprehension

Microsoft Windows knowledge

Familiar with Microsoft Office

Education

A+, Network+, MTA, MCSA certifications

Job description

A technology service provider based in Cleveland, Ohio, is looking for a Technical Support Services Technician to provide expert support and maintenance for technical issues. The ideal candidate will have strong troubleshooting skills, excellent client communication abilities, and a reliable and trustworthy demeanor. The position includes performing upgrades and ensuring proper network functionality, as well as maintaining confidentiality in all tasks.