Medical Device Technical Support Specialist (Remote/Weekend)

Nevro; Lower Providence Township (PA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A global medical device company is seeking a Technical Support Specialist in Lower Providence Township. The role involves providing technical information to customers and documenting inquiries carefully. Candidates should have a bachelor’s degree and experience with class III medical devices is preferred. Excellent communication skills and the ability to manage customer interactions effectively are crucial. This position will start remotely but will transition to on-site work full-time when the facility opens.

Qualifications

• Experience with class III medical devices preferred.
• Good listening, verbal and written communication skills are essential.
• Organizational and multi-tasking skills required.

Responsibilities

• Provide technical or clinical information to patients, doctors, and sales reps.
• Document all information as per company procedures.
• Ensure customer queries are resolved through appropriate channels.

Skills

Good analytical and problem-solving skills

Excellent written and oral communication skills

Working knowledge of Microsoft Office applications

Education

Bachelor’s degree in a technical, medical, or scientific background

Tools

Database knowledge

Job description

A global medical device company is seeking a Technical Support Specialist in Lower Providence Township. The role involves providing technical information to customers and documenting inquiries carefully. Candidates should have a bachelor’s degree and experience with class III medical devices is preferred. Excellent communication skills and the ability to manage customer interactions effectively are crucial. This position will start remotely but will transition to on-site work full-time when the facility opens.