Technical Support Engineer: AI Security & Networking

Coram; Sunnyvale (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Equity

Team socials

Latest Apple equipment

Job summary

Coram AI in Sunnyvale, CA is seeking a Technical Support Engineer to be on the front line, triaging customer tickets and performing initial debugging. You will resolve many issues independently and escalate when needed, while helping improve our support automation system.

This role rewards clear communication, strong networking skills, and hands-on Linux troubleshooting as you work onsite with a fast-moving, mission-driven team.

Qualifications

• Hands-on networking troubleshooting in production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls).
• Strong networking fundamentals with understanding of packet flow and failure points.
• Linux experience with command line, logs, and diagnostics.
• Clear, structured communication to both technical and non-technical audiences.
• Strong problem-solving skills in fast-moving situations.
• Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field.

Responsibilities

• Troubleshoot customer issues across networking, devices, and backend services.
• Support customer setup, onboarding, and configuration to ensure systems work correctly.
• Diagnose and resolve networking and system connectivity issues in Linux-based environments.
• Manage multiple customer issues at once with strong organization and follow-through.
• Collaborate with internal teams to share insights and improve support processes.
• Contribute to our support automation AI system to improve efficiency.

Skills

Networking troubleshooting

Networking fundamentals

Linux troubleshooting

Communication

Bachelor's degree

Onsite work

Education

Bachelor's degree in CS/IT/Networking

Job description

Coram AI in Sunnyvale, CA is seeking a Technical Support Engineer to be on the front line, triaging customer tickets and performing initial debugging. You will resolve many issues independently and escalate when needed, while helping improve our support automation system.

This role rewards clear communication, strong networking skills, and hands-on Linux troubleshooting as you work onsite with a fast-moving, mission-driven team.