AI-Driven SaaS Technical Support Engineer

Apply; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Apply is seeking a Technical Support Engineer based in San Francisco, CA. This role requires strong problem-solving skills and a commitment to outstanding customer service, ensuring quick resolution of technical issues.

You will utilize AI-assisted tools to enhance support quality and must have at least 3 years of experience in technical support, particularly in SaaS environments. U.S. citizenship is required for federal clients.

Qualifications

• 3+ years of experience in a technical support role in a SaaS environment.
• U.S. Citizenship required for supporting federal government customers.
• Experience with AI tools in a professional support context.

Responsibilities

• Drive customer satisfaction by understanding needs and providing service.
• Take end-to-end ownership of reported problems including resolution.
• Communicate status updates to customers via phone or email.

Skills

SQL skills

Customer empathy

Technical problem solving

Communication skills

Experience supporting APIs

Education

Bachelor's degree

Tools

AI tools (ChatGPT, Claude)

Automation tools (e.g., GitHub Copilot)

Job description

Apply is seeking a Technical Support Engineer based in San Francisco, CA. This role requires strong problem-solving skills and a commitment to outstanding customer service, ensuring quick resolution of technical issues.

You will utilize AI-assisted tools to enhance support quality and must have at least 3 years of experience in technical support, particularly in SaaS environments. U.S. citizenship is required for federal clients.