Onsite Technical Support Engineer: Networking & Linux

Linuxcareers; Sunnyvale (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

10 paid holidays

401(k)

Equity in company

Team socials and events

Job summary

Coram AI is a cloud-native video security platform. As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues, and contribute to support automation.

You’ll work across networking, devices, and backend services to ensure smooth client deployments. You will diagnose connectivity issues, support onboarding, and collaborate with cross-functional teams to improve support processes.

Qualifications

• Hands-on networking troubleshooting in production environments.
• Linux experience with command line, logs, and diagnostics.
• Clear, structured communication to technical and non-technical audiences.

Responsibilities

• Triage customer tickets and perform initial debugging.
• Coordinate with engineering to elevate issues when needed.
• Contribute to automation and tools to improve support efficiency.

Skills

Networking troubleshooting

Linux CLI

Technical communication

Problem solving

Onsite collaboration

Education

Bachelor's degree in CS/Networking/IT

Tools

Bash

Python

Job description

Coram AI is a cloud-native video security platform. As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues, and contribute to support automation.

You’ll work across networking, devices, and backend services to ensure smooth client deployments. You will diagnose connectivity issues, support onboarding, and collaborate with cross-functional teams to improve support processes.