Technical Support Engineer

Coram AI; Sunnyvale (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Employer-paid medical, dental, vision

Paid time off and holidays

401(k) with options

Equity in a growing company

Team socials and off-sites

Latest Apple tech and tools

Job summary

Coram AI in Sunnyvale is seeking a Technical Support Engineer to join a fast-moving team focused on cutting-edge AI-powered video security. You will triage tickets, perform initial debugging, and escalate to engineering when needed while helping improve our support automation system.

The role emphasizes hands-on networking, Linux proficiency, and clear communication as you manage multiple customers and maintain high-quality support across devices and backend services onsite.

Qualifications

• Hands-on networking in production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls).
• Linux experience with CLI, logs and diagnostics.
• Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field.

Responsibilities

• Troubleshoot customer issues across networking, devices, and backend services.
• Assist with setup, onboarding, and configuration to ensure systems work correctly.
• Diagnose and resolve networking and system connectivity issues, involving devices and Linux systems.
• Manage multiple customer issues with strong organization and follow-through.
• Collaborate with internal teams to share insights and improve support processes.
• Contribute to our support automation AI system.

Skills

Hands-on networking

Networking fundamentals

Linux experience

Clear communication

Problem solving

Bachelor's degree

Education

Bachelor's degree in CS/Networking/Cybersecurity/IT

Job description

At Coram AI, we're reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility.

You'll be joining an ambitious, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected.

The role:
As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.

Responsibilities:

• Troubleshoot customer issues across networking, devices, and backend services
• Support customer setup, onboarding, and configuration to ensure systems are working correctly.
• Diagnose and resolve networking and system connectivity issues, primarily related to devices and Linux-based systems.
• Manage multiple customer issues at once, maintaining strong organization and follow-through.
• Collaborate with internal teams to share insights and improve support processes.
• Contribute to our support automation AI system to improve support efficiency.

Qualifications:

• Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
• Strong networking fundamentals with a clear understanding of packet flow (L1-L3) and common failure points
• Linux experience with comfort using the command line, logs, and system/network diagnostics
• Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
• Strong problem-solving skills in fast-moving situations
• Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field
• Ability to work onsite for hands-on collaboration and troubleshooting

Nice to Have

• Basic scripting experience (Bash, Python) for automation
• Familiarity with APIs and reading API documentation
• Customer-facing technical experience (Support, Solutions, Field Engineering)
• Exposure to security systems, cameras, NVRs, or hardware-integrated software
• Background in cybersecurity or network security concepts

What we offer:

• Competitive compensation package
• 100% Employer-paid medical, dental, vision, and base life insurance
• Paid time off and 10 paid holidays
• 401(k) (Traditional and Roth options)
• Equity in a rapidly growing company
• Regular team socials, dinners, and off-sites
• The latest Apple tech and unlimited tools to help you build your best work

We're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI-native platform turns every camera and sensor into a smart system that enhances safety, efficiency, and awareness.

Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by Ansa Capital, Battery Ventures, Mosaic, 8VC and Up Partners, have raised over $65M, and were named to the CB Insights AI 100 as one of the most promising AI companies in the world. If you're excited to work on mission-critical AI that makes an impact in the real world, we'd love to meet you.