AI-Driven SaaS Technical Support Engineer

Socure; San Francisco (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Socure in San Francisco is looking for a Technical Support Engineer. This role requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction as you triage and resolve technical issues.

The ideal candidate has 3+ years of experience in a SaaS environment and proficiency with SQL and AI tools. You’ll collaborate with cross-functional teams and drive improvements in service delivery.

Qualifications

• 3+ years of experience in a technical support role in a SaaS environment.
• Ability to communicate effectively with customers and cross-functional teams.
• Self-starter approach with adaptability in changing circumstances.

Responsibilities

• Drive customer satisfaction by understanding customer needs.
• Communicate status updates to customers via phone or email.
• Collaborate with Engineering, Infrastructure, and Data Science teams.

Skills

Customer empathy

Technical problem solving

Strong SQL skills

Experience supporting APIs

Experience with AI tools

Education

Bachelor's degree

Job description

Socure in San Francisco is looking for a Technical Support Engineer. This role requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction as you triage and resolve technical issues.

The ideal candidate has 3+ years of experience in a SaaS environment and proficiency with SQL and AI tools. You’ll collaborate with cross-functional teams and drive improvements in service delivery.