Technical Support Engineer

Linuxcareers; Sunnyvale (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

10 paid holidays

401(k)

Equity in company

Team socials and events

Job summary

Coram AI is a cloud-native video security platform. As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues, and contribute to support automation.

You’ll work across networking, devices, and backend services to ensure smooth client deployments. You will diagnose connectivity issues, support onboarding, and collaborate with cross-functional teams to improve support processes.

Qualifications

• Hands-on networking troubleshooting in production environments.
• Linux experience with command line, logs, and diagnostics.
• Clear, structured communication to technical and non-technical audiences.

Responsibilities

• Triage customer tickets and perform initial debugging.
• Coordinate with engineering to elevate issues when needed.
• Contribute to automation and tools to improve support efficiency.

Skills

Networking troubleshooting

Linux CLI

Technical communication

Problem solving

Onsite collaboration

Education

Bachelor's degree in CS/Networking/IT

Tools

Bash

Python

Job description

Coram AI is a cloud-native video security platform using computer vision and AI. As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues independently or elevate to engineering, and contribute to support automation systems while managing multiple customers across several days.

What You'll Do

• Troubleshoot customer issues across networking, devices, and backend services
• Support customer setup, onboarding, and system configuration
• Diagnose and resolve networking and system connectivity issues related to devices and Linux-based systems
• Manage multiple customer issues simultaneously while maintaining strong organization and follow-through
• Collaborate with internal teams to share insights and improve support processes
• Contribute to support automation AI system to improve support efficiency

What You Need

• Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
• Strong networking fundamentals with clear understanding of packet flow (L1–L3) and common failure points
• Linux experience with comfort using the command line, logs, and system/network diagnostics
• Clear, structured communication with ability to explain technical concepts to both technical and non-technical audiences
• Strong problem-solving skills in fast-moving situations
• Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field
• Ability to work onsite for hands-on collaboration and troubleshooting

Nice to Have

• Basic scripting experience (Bash, Python) for automation
• Familiarity with APIs and reading API documentation
• Customer-facing technical experience (Support, Solutions, Field Engineering)
• Exposure to security systems, cameras, NVRs, or hardware-integrated software
• Background in cybersecurity or network security concepts

Competitive compensation package; 100% employer-paid medical, dental, vision, and base life insurance; paid time off and 10 paid holidays; 401(k) (Traditional and Roth options); equity in a rapidly growing company; regular team socials, dinners, and off-sites; latest Apple tech and unlimited tools