Technical Support Engineer 2 - AI Networking

Dell Technologies Inc.; Round Rock (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support as a Service team for Dell & Nvidia AI Networking. You will resolve AI networking issues for global enterprise customers across cloud, datacenter, and edge infrastructures, including traditional and open networking environments.

You will collaborate with cross‑functional teams to diagnose complex hardware and software problems, document resolutions, and report bugs to the Product Quality

Qualifications

• Experience in enterprise networking support.
• Ability to diagnose complex HW/SW issues.
• Strong communication with customers and internal teams.

Responsibilities

• Resolve AI Networking solutions as part of a team.
• Work with global enterprise customers to resolve issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure.
• Collaborate with Product Quality Team by reporting bugs and contributing to quality improvements.

Job description

Technical Support Engineer 2 - Dell & Nvidia AI Networking

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City, Oklahoma.

What you'll achieve

As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.