Designated Support Engineer (DSE); Principal Engineer - AI Networking

Dell Inc.; Memphis (TN); On-site; USD 120,000 - 190,000; Full time

Job summary

Dell Technologies in Tennessee seeks a Designated Support Engineer (DSE); Principal Engineer for Networking to drive resolution for customers’ networking environments. You will provide personalized support, proactive technical engagement, and streamlined problem resolution as a trusted networking advisor.

You will develop deep understanding of customers' network architectures, configurations, and business-critical requirements, resolving complex issues in a fast-paced setting and helping to

Qualifications

• 5+ years in networking support/engineering or equivalent
• Experience with enterprise networking environments
• Strong written and verbal communication for customer interactions

Responsibilities

• Drive resolution for customers' networking environments and incidents
• Serve as a designated technical resource and trusted networking advisor
• Develop deep understanding of customers' network architectures and requirements
• Improve processes, standards, and strategies to enhance Dell Support Services

Skills

Networking expertise

Technical support

Problem solving

Customer-facing communication

Education

Bachelor's degree in CS/EE or related field

Job description

Designated Support Engineer (DSE); Principal Engineer - AI Networking

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in Tennessee.

What you’ll achieve
As a Designated Support Engineer (DSE); Principal Engineer for Networking, you will be driving resolution for the customer’s networking technology environment. Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution. You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business‑critical environments. You will resolve complex networking issues in a fast‑paced, customer‑critical environment, working on improving processes, standards, and strategies to perfect our Support Services.