Technical Support Engineer 2 - AI Networking

Dell GmbH; Round Rock, Northern (TX, KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, and nearby locations. You will address AI networking issues and work with enterprise customers to diagnose and resolve infrastructure challenges across cloud, data center, and edge environments.

You will collaborate with cross-functional teams to report bugs to the Product Quality Team and contribute to overall

Responsibilities

• As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

Job description

Technical Support Engineer 2 – Dell & Nvidia AI Networking

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City, Oklahoma.

What you’ll achieve

As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.