AI Networking Support Engineer – Enterprise Cloud & Edge

Dell GmbH; Round Rock, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, and nearby locations. You will address AI networking issues and work with enterprise customers to diagnose and resolve infrastructure challenges across cloud, data center, and edge environments.

You will collaborate with cross-functional teams to report bugs to the Product Quality Team and contribute to overall

Responsibilities

• As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

Job description

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, and nearby locations. You will address AI networking issues and work with enterprise customers to diagnose and resolve infrastructure challenges across cloud, data center, and edge environments.

You will collaborate with cross-functional teams to report bugs to the Product Quality Team and contribute to overall