AI Networking Solutions Support Engineer II

Dell Technologies Inc.; Round Rock (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support as a Service team for Dell & Nvidia AI Networking. You will resolve AI networking issues for global enterprise customers across cloud, datacenter, and edge infrastructures, including traditional and open networking environments.

You will collaborate with cross‑functional teams to diagnose complex hardware and software problems, document resolutions, and report bugs to the Product Quality

Qualifications

• Experience in enterprise networking support.
• Ability to diagnose complex HW/SW issues.
• Strong communication with customers and internal teams.

Responsibilities

• Resolve AI Networking solutions as part of a team.
• Work with global enterprise customers to resolve issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure.
• Collaborate with Product Quality Team by reporting bugs and contributing to quality improvements.

Job description

Dell Technologies in Round Rock, TX is seeking a Technical Support Engineer 2 to join the Solutions Support as a Service team for Dell & Nvidia AI Networking. You will resolve AI networking issues for global enterprise customers across cloud, datacenter, and edge infrastructures, including traditional and open networking environments.

You will collaborate with cross‑functional teams to diagnose complex hardware and software problems, document resolutions, and report bugs to the Product Quality