Technical Support Engineer

Piper Companies; Durham (NC); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Job summary

Piper Companies seeks a Technical Support Engineer for a hybrid role in the RTP, NC area. Onsite presence is required every Tuesday with remote work for the rest of the week, initially for a 3-month contract with potential extensions.

The engineer will support onboarding, implementation, platform adoption, and troubleshooting across IT infrastructure, networking, and connectivity initiatives, collaborating with customers and internal teams.

Qualifications

• 2+ years in technical support or related role.
• Hands-on with Windows IT infrastructure.
• Familiar with DNS, DHCP, firewalls, VPNs, and networking concepts.
• Excellent written and verbal communication.

Responsibilities

• Partner with customer IT/infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with deployment, configuration, and support of VM-based collectors, integrations, and monitoring tools.
• Provide technical guidance on networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues with engineering/support teams to coordinate resolutions.
• Deliver technical training, end-user guidance, and best practices for platform utilization.
• Document customer environments, configurations, troubleshooting efforts, and milestones.

Skills

Technical support experience

Networking fundamentals

Customer-facing communication

Troubleshooting skills

Education

Bachelor's degree in IT / CS / Cybersecurity / Network Engineering

Tools

Active Directory

Microsoft 365

Entra ID / Azure AD

Windows Server

Job description

Piper Companies is seeking a Technical Support Engineer to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, with a required onsite presence every Tuesday and remote work for the remainder of the week. This position offers an initial 3-month contract with quarterly extensions and strong long-term potential. The Technical Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted resource for IT infrastructure, networking, and connectivity-related initiatives.

Responsibilities of the Technical Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.

Qualifications for the Technical Support Engineer:

• 2+ years of experience in technical support, IT support, network support, help desk, systems administration, customer-facing technical roles, or a related technical position.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords: Technical Support Engineer, Technical Support Specialist, IT Support Engineer, IT Support Specialist, Network Support Engineer, Systems Support Engineer, Infrastructure Support, Help Desk, Desktop Support, Active Directory, Microsoft 365, Entra ID, Azure AD, Windows Server, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Virtual Machines, Cloud Technologies, Cybersecurity, Vulnerability Management, API Integrations, Enterprise IT, Network Operations, Customer Support Engineer, Technical Consultant, Implementation Engineer.

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